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How It Works

Shopping local is easier than ever with Blue Cow Delivery.

Weekly or Biweekly or One Time Ordering

3 Easy Steps

Fill Your Basket

Choose from a variety of locally sourced products. Conveniently choose from 3 different subscription options to ensure you have all your favourites when you want them!

Please place orders by Wednesday at midnight to ensure your items are on the truck the following week. 

Receive Your Delivery

A member of the Blue Cow Delivery team will deliver your order directly to your house. Please place a cooler at your front door to receive your order.

Pick up options are also available: at Greener Pastures Eco Farm On-Farm Shoppe or at the Woodstock Farmers’ market.

 

Enjoy!

Shopping locally is easier then ever with Blue Cow Delivery. Now that all your shopping is done we hope that you can find satisfaction in eating and sharing in your community’s bounty. 

Delivery

Deliveries within Oxford County will be made Tuesday and Wednesday based on your area of the county. Click the blue hotspots on the map to find out your delivery day. (Please note that customers seeking delivery to apartment buildings in Woodstock may receive their delivery on Friday due to timing and building access).

Oxford County

How It Works 1

Zorra is delivered on Wednesday. 

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East Zorra- Tavistock is delivered on Wednesday

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Blandford-Blenheim is delivered on Tuesday. 

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Woodstock is delivered on Tuesday. 

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Norwich Township is delivered on Wednesday. 

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South-West Oxford is delivered on Wednesday.

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Tillsonburg is delivered on Wednesday. 

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Ingersoll is delivered on Wednesday.

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Thamesford is delivered on Wednesday.

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Frequently Asked Questions

GENERAL

Where are you based?

Blue Cow Delivery is a sister company of Greener Pastures Eco Farm.  We are based out of Woodstock, Ontario and currently deliver to all of Oxford County.

Where do you deliver?

Currently, Blue Cow Delivery delivers throughout Oxford County.  If you are close to Oxford County and you are interested in our services please contact us for more information.  

Do you have a pick up location?

Yes! We have 2 options available for pick up.  You can pick up at Greener Pastures Eco Farm On-Farm Shoppe during their open hours OR pick up at the Woodstock Farmer’s Market. 

It says that you don't deliver to my address?

We currently only deliver to addresses in Oxford County. When an error occurs with a postal code, it’s because your postal code isn’t within Oxford County or in our system. If you are in Oxford County and still facing the issue, please contact us to get your postal code to added to our database. 

How does it work?

You choose your products, choose how often you would like it delivered and place your order. If your order is placed by Wednesday midnight, it will be delivered the following week on the delivery day for your area.

How much does it cost?

Each product has individual costs based on the item and the size available. When you make your selection, your total will appear. A 10% delivery fee is added to your bill upon checkout.  Delivery is FREE for orders over $100.  If you choose to pick up your order you will not be charged a delivery fee.  You may then pick up your order at the Woodstock Farmers Market or at Greener Pastures Eco Farm On-Farm Shoppe.  

Is there a minimum order?

No! There is no minimum order. 

What if I don't have a credit card?

If you do not have a credit card you can still complete online ordering but you will need to “top up your (online) wallet”. You can do this by sending us an e-transfer or contacting us to prepay. The money received will be put into your online wallet for you to make orders as you wish. You will need to create an account and specify that the funds you are sending us are to be credited to your account.

DELIVERY

Do I have to be home to accept my basket?

You do not need to be home to receive your order. Please place a cooler by your front door for your products to go into.

What happens if I am not home?

Please place a cooler by your front door for your products to go into.

Delivery days?

We deliver on Tuesdays and Wednesdays based on your location. Please see the map above and select your area to determine what day your delivery will be.  Apartment buildings in Woodstock may receive delivery on Friday. 

Delivery window or time of day?

It is our goal to have residential deliveries completed in the morning. We start early in the morning and go until deliveries are done.  Please remember to leave a cooler out for your delivery to go into to keep your product fresh.

How do I check if you ship to me?

If you are in Oxford County we can ship to you. If you receive an error message when you place your order that says delivery is not available, but you are in Oxford County, please contact us to have this corrected. We will want to know what your Postal Code is when you call or email.

What if I live in an apartment building?

Apartment buildings pose interesting challenges for food delivery. We currently service most apartment buildings in Woodstock on Friday.  If building access requires special instructions please let us know. We will leave your order by your apartment door. If you will not be home, please place a cooler by the door or ask a neighbor if they might be able to receive your order.

PRODUCTS

Are your products organic?

We do offer a some organic products. Please take note in each product’s description or shop within the organic category. 

Where can I find the ingredients?

We do our best to include ingredients on some of the products but some are currently unavailable. We encourage you to visit the producer’s website or contact them for further information. 

Where can I find nutritional information?

At this time, we don’t have nutritional information for each product. Please visit the producer’s website or call them directly. 

How often do you introduce new products?

The products listed on the website are the products we currently have available to add to your basket. We are always working on introducing new products as they become available from our producers and as we grow. 

What is a bottle deposit?

If you select a “Returnable 1L” or “500mL bottle”, your milk will come in a reusable glass bottle. There is a $2 deposit for each bottle ordered. You can place the empty (rinsed) bottles back in your cooler before your next order arrives.  They will be picked up by the driver on your next delivery day. You will receive a $2 credit on your account for every bottle returned. These funds will be available in your online wallet.  You will be able to apply these funds to orders placed in the future.  Unfortunately they will not be automatically applied to your next subscription renewal if paying by credit card. 

How do I get by deposit back?

During each delivery, a member of the Blue Cow Delivery team will take note of the number of bottles you have left on your front step to exchange. After the deliveries are complete, they will credit your account for the amount and number of bottles. You will receive a credit which can be found by ‘My Account’ and under ‘My Wallet’. 

How do I get my deposit back?

During each delivery, a member of the Blue Cow Delivery team will take note of the number of bottles you have left on your front step to exchange. After the deliveries are complete, they will credit your account for the amount and number of bottles. You will receive a credit which can be found by ‘My Account’ and under ‘My Wallet’.  You will also receive an email letting you know that the funds have been applied to your wallet and it will include a new balance.

How can I use a 'My Wallet' credit?

When placing a new order you will see the option to use your Wallet at checkout.

If you know you have a balance in your wallet but do not see this option please check to make sure you are logged into your account.

MY ACCOUNT

How do I skip a delivery?

You can skip your next delivery online through your account!

How do I cancel my subscription?

You can simply login to your account, click “My Account” on the top, click into “Subscriptions”, and scroll to the bottom to click “Cancel My Subscription”! 

Is there a cancellation fee?

There are no penalties for cancelling! You can simply login to your account, click “My Account” on the top, click into “Subscriptions”, and scroll to the bottom to click “Cancel My Subscription”!

How do I order a product just once?

When you are selecting products to add to your basket, select ‘None’ under “Choose a subscription plan:” and you will only be billed once. 

When do I need to skip my order?

If you wish to skip a delivery, please place your subscription on hold before it renews.  This can be done by visiting the “my account” tab and going to “subscriptions”.

Already too late?  No worries – send us an email and we can make the necessary changes before your scheduled delivery.

Where can I see my next scheduled billing date?

You can check your next scheduled billing date online on your account, under “My Account”.

How do I switch my frequency?

You will need to cancel your existing subscription and make a new order with the change in frequency you are hoping for.  Alternatively, you can contact us by email and we can make the necessary changes for you.

Can I put my order on hold for a few months?

Yes, absolutely! You can put your orders on hold for as long as needed. You can do this through your account online.

How can I change my shipping address?

You may change your address in your account settings. Please also be sure to contact us by email to ensure that we know about any changes in address.  We do not recheck the address on each new order.

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